Your rights as a consumer

Your rights as a consumer

11th grade


Read the following texts and solve the respective exercises
1st text

“When you buy goods, the law gives you certain rights as a consumer. The goods must:

• be of a satisfactory quality. This means that the goods should be free of any faults and correspond to the given description, price and other types of information on the label.

• be fit for the purpose. This means that you must be able to use them for the expected purposes.

• match their description. This means that the verbal description of the goods should be accurate and also match their sample.”
In http://www.usa-vs-uk.com (Abridged and adapted)



A) Find antonyms in the text for the following words

1- sell -----------------------

2- takes ------------------------

3- duties ------------------------

4- bad ------------------------

5- unfit ------------------------

6- written ------------------------

7- imprecise ------------------------


B) Answer the question – Why has the consumer rights?


2nd text

“It is the trader who is responsible for faulty goods and not the manufacturer. Depending on the circumstances, you may have one or more of the following rights:

• to get all of your money back;

• to get some of your money back;

• to get the goods repaired;

• to get the goods replaced;

• to get compensation.”
In http://www.usa-vs-uk.com (Abridged and adapted)



A) Answer the questions about the text.

1- Who is responsible when things go wrong?

2- From the list above, which right would you prefer to have if you have two or more simultaneously? Why?

B) Fill in the table below

noun            /              verb           /   adjective            /   adverb

trader

manufacturer

producer

                                                   



3rd text

“You will not have any rights if:

a- there is nothing wrong with the goods;

b- the fault you complain about was obvious when you bought the good;

c- the trader had already pointed out the defect previously;

d- you have damaged the goods yourself;
e- the problem is the result of normal wear and tear;

f- the goods have lasted for a reasonable period of time.”
In http://www.adviceguide.org.uk (Abridged and adapted)



A) Match the examples below with the situations pointed out in the statements a-f.

1- Mark bought a red T-shirt and when he got home he changed his mind about the colour. --------------

2- Jenna complained about a hole in a sweater she used frequently for the last three months. -----------------------------

3- Tim bought a cellphone and let it fall in a pool of water. He wants a new one. --------------

4- Samantha bought a washing machine with defect. She was attracted by its price but now, after placing it in the kitchen, she has changed her mind.

5- Duffy has had a computer for a long time. It broke down and he is complaining at the store. ----------------------

6- Sandy bought a handbag with a small defect. The shop assistant informed her but she bought it anyway. Afterwards, she was disgusted with her purchase. She returned to the store to take it back. -------------------



4th text

“The Europa Diary, published by the European Comission, is a school diary aimed at students between the ages of 15 and 18. Over 1million copies have been used by 9,000 schools across the EU. Its aim is to help young people become more aware of their rights, increasing their awareness and enabling them to make more informed decisions as consumers. It is translated into 20 languages and has been adapted to national legislation and culture in all European Union countries!
In http://ec.europa.eu (adapted)



A) Choose the most appropriate title for the text above.

1- Consumerism in modern society.

2- Consumption in the EU countries.

3- The EU Commission agenda concerning young people.

4- Consumers’ rights in the EU.



B) Use the ‘s or of. Make the necessary changes.

1- EU Commission/ diary ------------------------------------------------------------------

2- T-shirt/colour ----------------------------------------------------------------------------

3- Tim/ cellphone --------------------------------------------------------------------------

4- last winter/ sales ------------------------------------------------------------------------

5- the store/ shop assistant -----------------------------------------------------------------

6- the handbag/ defect --------------------------------------------------------------------



C) Answer the question – What is the purpose of the Europa Diary?



D) 15th March is the World Day of the Consumers’ Rights. Don’t forget that you have the right to be protected, to be well informed, to choose freely and to be heard. Write a Slogan about this day.



Your English teacher
Ana Paula Amaro